ClubShop FAQ CLUBSHOP FAQ CLUBSHOP SHOPPING FAQ CLUBSHOP REWARDS MERCHANT FAQ CLUBSHOP AFFINITY GROUP FAQ CLUBSHOP FAQ How can I find my ClubShop ID Number and Password? https://www.clubshop.com/idlookup.html CLUBSHOP SHOPPING FAQ Do all ClubShop Rewards Merchants and Mall Stores offer ClubCash? You will earn ClubCash when shopping online through the ClubShop Mall. Not all offline ClubShop Rewards Merchants offer ClubCash. While some will offer ClubCash, some offline ClubShop Rewards Merchants offer instant discounts on your purchases. How are Rewards Points calculated? The amount of ClubCash that you earn on each purchase is calculated from the percentage shown next to the ClubShop online store listing and the total sales amount. For each point calculated from the ClubCash percentage, you will earn 100 ClubCash. I have received or used my ClubShop online mall order, but the Rewards Points credit has not been added to my Transaction Report. What do I do? Please follow the directions, located at https://www.clubshop.com/mall/missing_order.xml Can I shop offline at local merchant stores that are in the ClubShop Mall? No. If you wish to shop offline, you can view the list of participating offline ClubShop Rewards Merchants. How do I earn ClubCash? Login to the ClubShop Mall and make a purchase online at a participating merchant or present your ClubShop Rewards Card at the time of purchase to a participating offline ClubShop Rewards Merchants. When will I be able to view the ClubCash credited for my purchase? Most transactions will appear in your Transaction Report within 5 business days. In most cases, your order must be shipped or used, before we are able to verify the purchase. This means that some orders may take longer to be verified and added to your report. What are the instructions for shopping online at the ClubShop Online Mall? 1. You must login with your ClubShop member ID number. If you don't have an ID number yet, you will be asked to gain a free ClubShop membership before being directed to the online store. 2. You must enable cookies because this helps us track the online orders you place. Most computers already have their cookies enabled, unless you personally disable them. 3. To shop online and earn ClubCash, use the store links provided at the ClubShop mall. Make sure that you stay in that store and that you are not redirected to another site. For example, a store website may have the ability to change countries, language preferences or currencies. While this is a convenient feature, some websites will redirect you to another website after clicking on these features. If this occurs, we cannot guarantee that your purchase will be tracked correctly or credited. NOTE: The majority of stores at the ClubShop mall automatically track and report your purchase to us. If an automatic option is not available for a merchant, detailed instructions will appear when you select the store link. I completed the Missing Order Form, but I still have not received any Rewards Points credit in my Transaction Report account for my purchase. Why? In the unlikely event that this happens, there are a few reasons that an order will not be credited to your Transaction Report: 1. You may have failed to use our Online Shopping Instructions step-by-step 2. You logged in with the wrong ID number 3. Your computer has software installed that is blocking the way we track your order 4. Your login to our site did not 'hold' through the entire session 5. You placed items in your shopping cart, but did not complete the transaction. You then came back during another session to complete your order 6. You viewed another website during your Clubshop Mall session and the other website re-placed our "cookie" with theirs 7. You ordered from a promotional email sent to you by the merchant 8. If you use the Google Check Out, PayPal or Bill Me Later options, the merchant may not track or credit the sale to us 9. If you contact a store directly regarding your order, the purchase may not be tracked and therefore credit will not be received 10. You selected to pick your items up instead of the regular shipping option 11. You entered a promotional code that was not provided by the ClubShop Mall or from the merchant’s actual website. In some cases, promotional codes entered that were emailed to you by the merchant will not be tracked as a ClubShop purchase. CLUBSHOP REWARDS MERCHANT FAQ Can I earn ClubCash as a ClubShop Rewards Merchant? Yes! Can I earn referral commissions as a ClubShop Rewards Merchant? Yes! Can I add our merchant business logo to your ClubShop Rewards Card? Yes, but for a small extra fee. Can I use the ClubShop Rewards Card as a customer loyalty discount card? Yes! Can I sell the ClubShop Rewards Card for profit? Yes! What’s the lowest percentage discount I can offer as a ClubShop Rewards Merchant? You can offer as low as 1% off, when selecting the platinum merchant package. I have an online store; can I list my online store in the ClubShop Online Mall? We plan on having this option available in the future. If you have selected a silver merchant package or higher, you can have a direct link to your store website from your Rewards Merchant listing. How do I earn a first purchase bonus? When a purchase is made online at any participating ClubShop.com site, you will receive 500 ClubShop ClubCash on that purchase. This is a one-time only bonus and will not be awarded again should you return your order. This bonus does not apply to offline orders made through the ClubShop Rewards Directory. Click here to view your ClubShop Rewards Points Report. CLUBSHOP AFFINITY GROUP FAQ Can I join my non-profit as a ClubShop Affinity Group for free? Yes! Can I earn ClubCash as a ClubShop Affinity Group? Yes! Can I add our non-profit logo to your ClubShop Rewards Card? Yes! (Small fee may apply)